Terms & Conditions

Last updated: October 26, 2026

These Terms & Conditions ("Terms") are an agreement between you and Hofstad Solutions, a sole proprietorship registered in British Columbia, Canada, owned and operated by Samuel Hofstad ("Hofstad Solutions," "we," "us," or "our"). They cover your use of https://hofstadsolutions.com, our chat widget and forms, our text message program, and any services you buy from us.

By using our website, submitting a form, opting in to our text messages, or paying for our services, you agree to these Terms and to our Privacy Policy. If you're agreeing on behalf of a business, you confirm you have authority to bind that business. If you don't agree, please don't use our website or services.

1. Text message (SMS) program

You confirm that you are the account holder or an authorized user of the phone number you provide, and that you are at least 18 years old. If you change or give up your number, please reply STOP or let us know so we don't message the new owner.

2. Our services

We design, build, host, and maintain websites, and provide marketing and customer follow-up tools for local businesses. Depending on the plan, these may include missed-call text-back, review requests, appointment booking, and automated follow-ups. The features included in each plan are described on our website or in your quote, proposal, or checkout page ("Order"). If an Order conflicts with these Terms, the Order applies for that point.

After you sign up, we'll ask for your content, such as photos, logo, services, service areas, and business details. Any timelines we give, such as "live within a week," start once we've received the content we need. They are good-faith estimates, not guarantees. Reasonable updates and changes during your subscription are included, as described in your plan. Large redesigns, new pages beyond your plan, or custom features may be quoted separately.

3. Free website previews

We may prepare a free preview website for a business using publicly available information, such as its name, phone number, logo, photos, and website content. Previews are for demonstration only. They are not the business's official website, are not published on the business's domain, and may be removed at any time. If you're the owner of a business and want a preview removed, contact us and we'll take it down. A preview creates no obligation to buy anything.

4. Pricing, billing and taxes

• Subscriptions: our plans are monthly subscriptions billed in advance, starting on the day you sign up, and renewing automatically each month on the same date until cancelled.
• Price: you pay the price shown in your Order. Promotional or introductory pricing applies only as described in that Order. We'll give you at least 30 days' notice before changing the price of an active subscription.
• Payment: payments are processed by Stripe using the card or payment method you provide. You authorize us to charge it for each billing period.
• Taxes: prices are in Canadian dollars unless stated otherwise and do not include taxes. Applicable taxes will be added if and when we are required to collect them.
• Failed payments: if a payment fails, we'll let you know and retry. If it remains unpaid for 14 days, we may pause your website and services until the balance is paid.
• Third-party costs: some costs, such as a domain name, premium photos, phone numbers, or usage-based fees for calls, texts, or email, may be billed separately if they aren't included in your plan. We'll tell you before you're charged for anything outside your plan.

5. Cancellation

There's no long-term contract unless your Order says otherwise. You can cancel at any time by emailing or texting us. Cancellation takes effect at the end of your current billing period, and you won't be charged again. Fees already paid are non-refundable, except where required by law or where we've agreed otherwise in writing.

When your subscription ends, we'll stop hosting your website and services on our platform. On request within 30 days, we'll send you your own content (text, photos, and logo) and help you move your domain to another provider.

6. Your responsibilities

• Give us accurate, up-to-date information about your business, and review your website before it goes live.
• Only give us content (logos, photos, text, reviews) that you own or have permission to use. You give us permission to use, copy, edit, and display that content to provide our services.
• Make sure the claims on your website about your licences, insurance, pricing, and services are true.
• If you use our texting, calling, or email tools to contact your own customers, you're responsible for getting their consent and following the law, including Canada's Anti-Spam Legislation (CASL) and carrier rules. Honour opt-outs, and don't upload contacts who haven't agreed to hear from you.
• Keep your login details secure and tell us right away if you think your account has been accessed without permission.

7. Ownership and domains

• Your content: you keep ownership of your business name, logo, photos, text, and customer data.
• Our materials: we keep ownership of our templates, designs, code, automations, systems, and software, including anything we created before or outside our work for you. While your subscription is active, you have the right to use them as part of your website and services.
• Domains: domain names are registered in your business's name or transferred to you on request. If we purchase a domain for you as part of your plan, you own it, and we'll help you move it if you leave.
• Portfolio: unless you tell us not to, we may show your website, your business name, and any review you give us as an example of our work.

8. Third-party platforms

Our services are built on and connect to third-party platforms, including HighLevel / LeadConnector, telecom carriers, Stripe, domain registrars, Google, and Meta. Those platforms have their own terms and occasionally change, go down, or limit features, and that's outside our control. We'll work to keep your services running and fix problems quickly, but we can't guarantee uninterrupted service or that any third-party feature will stay available.

9. No guaranteed results

We work hard to help you get more leads and customers, but results depend on many things outside our control, such as your market, reviews, pricing, competition, how quickly you respond to leads, and search engine changes. We don't guarantee any specific number of leads, calls, rankings, sales, or revenue.

10. Acceptable use

You agree not to use our website or services to:

• break any law, or send spam or messages to people who haven't consented;
• post content that is false, misleading, defamatory, hateful, or infringes someone else's rights;
• upload viruses or malicious code, or try to access accounts or systems you're not allowed to;
• copy, resell, or reverse-engineer our templates, systems, or software without our written permission.

The content on hofstadsolutions.com, including text, designs, and graphics, belongs to Hofstad Solutions and may not be copied without permission.

11. Disclaimers and limitation of liability

Our website and services are provided "as is" and "as available." To the fullest extent permitted by law, we make no warranties beyond those expressly stated in these Terms.

To the fullest extent permitted by law, Hofstad Solutions will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, leads, data, or business opportunities, even if we were told they were possible. Our total liability for all claims relating to our website or services is limited to the amount you paid us in the three (3) months before the event giving rise to the claim.

Nothing in these Terms limits any rights you have that cannot be limited under applicable law.

12. Indemnity

You agree to cover any claims, losses, and reasonable legal costs we face because of content you gave us, your breach of these Terms, or how you use our texting, calling, or email tools to contact your own customers.

13. Suspension and termination

We may suspend or end your services if you don't pay, break these Terms, use our services unlawfully, or put our accounts, phone numbers, or other clients at risk. Where reasonable, we'll warn you first and give you a chance to fix the problem. We may also choose to stop offering a service with at least 30 days' notice, and in that case we'll refund any prepaid amount for the unused period.

14. General terms

• Governing law: these Terms are governed by the laws of British Columbia and the federal laws of Canada that apply there. Any dispute will be handled in the courts of British Columbia.
• Disputes: before starting any legal action, both sides agree to try to resolve the issue informally by contacting each other in writing.
• Changes: we may update these Terms from time to time. We'll change the "Last updated" date, and notify active clients of significant changes. Continuing to use our services after a change means you accept the updated Terms.
• Events outside our control: we're not responsible for delays or failures caused by events beyond our reasonable control, such as outages, natural disasters, or platform shutdowns.
• Entire agreement: these Terms, your Order, and our Privacy Policy are the entire agreement between us about their subject.
• Severability: if any part of these Terms is found unenforceable, the rest stays in effect.
• No waiver: if we don't enforce a term right away, we can still enforce it later.
• Assignment: you may not transfer these Terms without our consent. We may transfer them if the business is sold or reorganized.

15. Contact us

Hofstad Solutions
Samuel Hofstad, Owner
Surrey, British Columbia, Canada
Email: [email protected]
Phone / Text: +1 (778) 879-7876

See also our Privacy Policy.